Washable Self-Heating Pet Mat

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pawsnugz.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@pawsnugz.com.

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please allow extra time for your order to be processed during holidays and sale seasons.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

How long does shipping take?

The shipping time will depend on your location and the shipping method you choose during checkout. Generally, domestic orders may take 2-7 business days, while international orders might take 7-21 business days to arrive. Please note that unforeseen circumstances such as customs processing or natural disasters can occasionally cause delays.

Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change if the order has not been shipped yet.

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

What if my package is lost or damaged during transit?

In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Tracking your package:
Once your order has shipped you will receive an email from us with a tracking number and link to track your order. Please navigate to our tracking page.